Returns & Exchanges

At Pepper Palace, we want you to be 100% satisfied with your spicy haul. If a product arrives damaged or doesn't meet your expectations, our team is here to make it right within 30 days of purchase.

1

Review Your Order

Ensure your items are in their original, unopened packaging and that your request is submitted within 30 days of the delivery date.

2

Contact Flavor Support

Email our support team with your order number and a brief description of the issue; please include photos if the items arrived damaged.

3

Pack and Ship

Once authorized, securely pack the items and use the provided prepaid shipping label to send the products back to our distribution center.

4

Receive Refund or Exchange

After we inspect the returned items, we will process your full refund to the original payment method or ship out your requested exchange items.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing